Healthcare · Telehealth
A telehealth platform that puts a clinician on screen in under a minute.
Booking, video consultation, notes and follow-up in one product, built so a patient can go from opening the app to speaking to a clinician without calling anyone.
- Client
- Aableq
- Sector
- Healthcare
The problem
Getting a routine medical opinion takes a phone call during office hours, a wait, and a journey. For anything non-urgent, most people simply skip it.
The brief was to close that gap without asking clinicians to change how they work. A patient needs to find an available clinician, book, attend a consultation and receive follow-up notes, all without a receptionist in the middle. Clinicians need a calendar they control, patient context before the call starts, and somewhere to write notes that does not involve a second system.
The hard part is not the video call. It is everything around it: matching availability across time zones, handling the patient who joins six minutes late, keeping clinical notes and identity data properly separated, and degrading gracefully when someone is on a weak mobile connection.
What we built
One product with two distinct experiences on top of a shared scheduling and records core: a patient app built for a first-time user, and a clinician view built for someone doing this twenty times a day.
- 01
Clinician discovery and booking
Patients browse by specialty and real availability, not a request form. Slots are held while a booking is completed so two patients cannot take the same appointment.
- 02
Availability and calendars
Clinicians set recurring availability with exceptions, and the app resolves it against the patient's own time zone so nobody has to do the arithmetic.
- 03
Video consultations
In-app video with a pre-call device check, a waiting room, and reconnection handling for when a patient drops off mid-consultation.
- 04
Clinical notes and records
Structured notes attached to each consultation, with a patient history a clinician can read before the call rather than during it.
- 05
Reminders and follow-up
Automated reminders before an appointment and follow-up notes afterwards, which is what actually moves the no-show rate.
- 06
Access control
Role-based permissions separating patients, clinicians and administrators, with identity data held apart from clinical records.
Tech stack
Front end
- React Native
- React
- TypeScript
- Tailwind CSS
Back end
- Node.js
- PostgreSQL
- Redis
Real time
- WebRTC
- WebSockets
Infra
- Vercel
- Sentry
The result
The platform went live with booking, video consultation, clinical notes and automated follow-up working end to end for both patients and clinicians.
Building something similar?
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